💸 Refund & Return Policy
Brand Name: Rexon
Website: www.rexonbd.com
Last Updated: 20/10/2025
🛍️ 1. Overview
At Rexon, we want you to be fully satisfied with every purchase.
If you receive a defective, wrong, or damaged product — don’t worry. We’re here to make it right.
Our Refund & Return Policy ensures a simple and fair process for all our valued customers in Bangladesh.
🔁 2. Eligibility for Returns & Exchanges
You can request a return or exchange if:
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The product is defective, damaged, or incorrect.
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The product is unused, unwashed, and in its original packaging.
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You contact us within 3 days of receiving your order.
📦 Not eligible for return:
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Used, washed, or altered products.
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Items bought on final sale or clearance discount.
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Accessories, undergarments, or hygiene-sensitive items (for safety reasons).
📅 3. Return & Exchange Process
To initiate a return or exchange:
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Contact us via email, phone, or Facebook page inbox within 3 days of receiving your item.
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Provide your order ID, reason for return, and clear photos (if damaged or wrong product).
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Once approved, send the product back using your preferred courier or request a pickup (available in select areas).
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After inspection, we’ll process your refund or exchange within 5–7 business days.
💳 4. Refund Method
Refunds are issued via the original payment method, such as:
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bKash / Nagad / Rocket (for mobile payments)
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Bank transfer (if applicable)
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Store credit / voucher (if chosen)
Refund processing time may vary depending on your payment provider.
⚠️ 5. Damaged or Wrong Product Delivery
If you receive a damaged or wrong item, please notify us immediately.
We’ll cover the return shipping cost and ensure you get a replacement or full refund — no extra charge.
🚚 6. Shipping Costs for Returns
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If the error is from our side (wrong or damaged item) — we bear the full cost.
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If the customer changes their mind or orders the wrong size/color — return shipping cost must be borne by the customer.
📦 7. Order Cancellation
You may cancel your order before it’s shipped.
Once shipped, it can’t be canceled — but you can request a return or exchange after receiving it (as per policy).
🧾 8. Contact Us
If you have any issues regarding returns, refunds, or product quality, feel free to contact us:
📧 Email: [email protected]
📞 Phone: 01606850878
💬 Facebook Page: Facebook
We’re committed to making your shopping experience smooth, reliable, and risk-free.
